SUPPLYING MAJOR PROJECTS
A school of excellence
Competent management of material is crucial in the tough environment of Africa. By developing the technical expertise of its teams following technological progress, Tractafric’s clients have benefitted from qualified expertise and high added-value service.
TECHNICAL SUPPORT CLOSE AT HAND
From the very beginning, Tractafric understood the importance of good service with a client’s choice of machine. Tractafric ‘servicemen’, offered qualified service, from installation help to after-sales service.
Tractafric service fleet in the 70’s.
"No administrative organisation or industry is capable of doing this difficult and costly work, for the same price."Robert Lemaignen, Optorg CEO, at the AGM of 9th June 1967.
Between 1969 et 1980, numbers of the TP and Forêt service teams doubled.
From the 70’s, Tractafric deploys a huge network of installations ensuring proximity service. The group sets up sales and after-sales networks complete with maintenance and repair workshops, spread over all its operating countries.
ELITE MECHANIC TEAMS
If you breakdown in the bush, no-one can hear you! In 1970, the travelling service includes 20 mechanics, 3 planes and 17 vehicles ready to step in on all terrains, bringing their installation, driving, maintenance and repair expertise.
Check by the travelling Tractafric technical service on a client site.
Tractafric training centre in Douala (Cameroon)
in the 70’s.
A DISTRIBUTOR OF SKILLS
As a support structure for the service department, Tractafric provides continuous training for its teams. A dedicated department is set up in the 70’s which has expanded continuously with the opening of regional technical training centres.
"Every year we focus on service and guidance, service remains our principal objective and best chance of future success."
1977 Optorg Activity Report.
In 2018, 25,000 on-site training hours were provided to Tractafric employees as well as 7,000 e-learning hours.
SUPPORTING GROWING COMPLEXITY
Repairs workshop for crawler trucks in Cameroon in the 70’s.
From the 70’s to today, the support requirement has constantly increased in terms of technicity. Tractafric has evolved its service with every technological breakthrough, adapting to new challenges.
The Tractafric centers are equipped to respond to the maintenance and repair needs of their clients. From power to crawler trucks, the workshops have developed specialist skills over the years. Shops stocking spare parts ensure availability of normal wear parts. For delivery of specialist parts all over the world, techniques have changed between now and the 70’s, from telex to all the new technologies
Power workshop in Cameroon in the 70’s.
Tractafric Equipment training centre in Casablanca (Morocco) in the 2000’s.
FROM PREVENTIVE MAINTENANCE
TO PREDICTIVE MAINTENANCE?
These days Tractafric is looking to resolve its clients’ problems before they report them. Modules embedded in the machines and linked to alert systems collect information on how they’re working and help monitor wear-out of parts, anticipating orders or operations.